• Location: Bangalore
• Designation: Shift Incharge
• Experience: 2 - 6 Years

Key Responsibilities:*

- *Team Management:*  
  - Supervise and lead a team of warehouse staff, drivers, and logistics personnel during the shift.
  - Allocate tasks effectively and ensure adherence to operational schedules.
  - Conduct performance assessments and provide coaching/training to team members to enhance performance.
  
- *Operational Oversight:*  
  - Oversee loading, unloading, and proper storage of goods in temperature-controlled environments.
  - Ensure timely dispatch and delivery of products as per schedule, adhering to customer timelines.
  - Monitor and maintain records of stock movement, temperatures, and delivery schedules.
  

Key Responsibilities:*

- *Team Management:*  
  - Supervise and lead a team of warehouse staff, drivers, and logistics personnel during the shift.
  - Allocate tasks effectively and ensure adherence to operational schedules.
  - Conduct performance assessments and provide coaching/training to team members to enhance performance.
  
- *Operational Oversight:*  
  - Oversee loading, unloading, and proper storage of goods in temperature-controlled environments.
  - Ensure timely dispatch and delivery of products as per schedule, adhering to customer timelines.
  - Monitor and maintain records of stock movement, temperatures, and delivery schedules.
  
- *Quality & Safety Compliance:*  
  - Ensure that all operations comply with safety, health, and environmental regulations.
  - Ensure products are handled in accordance with cold chain requirements to maintain quality and safety.
  - Conduct regular safety checks, and ensure that all staff adheres to safety protocols.

- *Problem Resolution:*  
  - Address operational issues such as delays, inventory discrepancies, or customer complaints.
  - Take corrective actions to resolve problems and minimize disruption to operations.
  
- *Reporting:*  
  - Maintain shift logs detailing operations, issues, incidents, and completed tasks.
  - Report key performance metrics (KPIs) and any challenges to the Operations Manager.
  
- *Inventory Management:*  
  - Ensure accurate stock counts and proper storage to avoid product spoilage.
  - Collaborate with the inventory team to manage stock rotation and maintain stock levels.

- *Customer Satisfaction:*  
  - Ensure high levels of service quality, timely deliveries, and effective communication with customers regarding any delays or issues.

- *Shift Handover:*  
  - Conduct shift handovers, ensuring all relevant information is passed on to the next shift team to ensure smooth continuity of operations.

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*Required Skills & Qualifications:*

- *Education:*  
  - Bachelor’s degree in Logistics, Supply Chain Management, or related field (preferred).
  
- *Experience:*  
  - Minimum 2-3 years of experience in a warehouse/logistics operations role, with at least 1 year in a supervisory position.
  
- *Knowledge & Skills:*  
  - Strong understanding of cold chain logistics, warehousing, and distribution processes.
  - Excellent leadership and team management skills.
  - Strong problem-solving abilities and ability to work under pressure.
  - Knowledge of safety protocols and regulatory requirements in logistics.
  
- *Communication:*  
  - Strong verbal and written communication skills to interact with team members and management effectively.
  
- *Technical Skills:*  
  - Proficiency in warehouse management systems (WMS), MS Office Suite (Excel, Word), and basic inventory management software.

- *Quality & Safety Compliance:*  
  - Ensure that all operations comply with safety, health, and environmental regulations.
  - Ensure products are handled in accordance with cold chain requirements to maintain quality and safety.
  - Conduct regular safety checks, and ensure that all staff adheres to safety protocols.

- *Problem Resolution:*  
  - Address operational issues such as delays, inventory discrepancies, or customer complaints.
  - Take corrective actions to resolve problems and minimize disruption to operations.
  
- *Reporting:*  
  - Maintain shift logs detailing operations, issues, incidents, and completed tasks.
  - Report key performance metrics (KPIs) and any challenges to the Operations Manager.
  
- *Inventory Management:*  
  - Ensure accurate stock counts and proper storage to avoid product spoilage.
  - Collaborate with the inventory team to manage stock rotation and maintain stock levels.

- *Customer Satisfaction:*  
  - Ensure high levels of service quality, timely deliveries, and effective communication with customers regarding any delays or issues.

- *Shift Handover:*  
  - Conduct shift handovers, ensuring all relevant information is passed on to the next shift team to ensure smooth continuity of operations.

---

*Required Skills & Qualifications:*

- *Education:*  
  - Bachelor’s degree in Logistics, Supply Chain Management, or related field (preferred).
  
- *Experience:*  
  - Minimum 2-3 years of experience in a warehouse/logistics operations role, with at least 1 year in a supervisory position.
  
- *Knowledge & Skills:*  
  - Strong understanding of cold chain logistics, warehousing, and distribution processes.
  - Excellent leadership and team management skills.
  - Strong problem-solving abilities and ability to work under pressure.
  - Knowledge of safety protocols and regulatory requirements in logistics.
  
- *Communication:*  
  - Strong verbal and written communication skills to interact with team members and management effectively.
  
- *Technical Skills:*  
  - Proficiency in warehouse management systems (WMS), MS Office Suite (Excel, Word), and basic inventory management software.